Hutcheon and Pearce
Service Manager
Full-Time Position
??Wee Waa, NSW
Position Overview
Leads and drives the service department to deliver top-notch customer satisfaction, both internally and externally. Focuses on growing profitable service labor sales while maintaining strict expense control. Builds and nurtures a high-performing team by attracting, retaining, and actively engaging department personnel.
In larger dealerships, the Service Manager role is heavily focused on leadership and operations, with approximately 90% management and 10% administrative tasks.
Why Join Us:
- Certified ‘Great Place to Work’ 24/25
- Industry Competitive Remuneration
- Participation in the annual-paid Management Performance Bonus Scheme
- Access to a Fully-Maintained Company Vehicle
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Staff discounts on John Deere parts, products, toys, and merchandise
- Receive staff gifts for Christmas & at our annual All Employee Meeting
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Make-up pay on top of government-funded paid parental leave for eligible employees, offering additional support during this important life event
- A commitment to a healthy work-life balance
- Annual uniform and PPE allowance
- Receive support to achieve your personal goals through our St George Bank Corporate Partnership Program; receive free financial education (buying a home, budgeting, retirement), discounted interest rates, and ‘Book a Banker’ workplace appointments.
- Access to Toyota Fleet Vehicle discounts
- Enjoy exclusive discounts and cashback offers through our ‘Swag Store' App (retail, health, entertainment and wellbeing)
- Progress with ease via John Deere University Pathways, a dedicated Learning and Development Coordinator and Bi-Annual Performance Reviews
- Coaching, counselling and well-being support services through our EAP Provider; Assure
Responsibilities will include but are not limited to:
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Leadership and Management: Oversee daily service department operations, ensuring efficient workflow and timely completion of repairs and maintenance. Lead and mentor your team through ongoing supervision, training, and biannual performance reviews, offering feedback to foster growth. Support recruitment and staffing efforts for your department.
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Customer Service: Develop and maintain long-term relationships, and assist in handling customer complaints and inquiries.
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Service Operations: Assist in the management of schedules and work orders. Ensure the service department maintains accurate records of repairs, warranty claims, Product Improvement Program (PIP) claims and maintenance activities.
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Financial Performance: Monitor and manage service department budgets. Track department performance metrics and key performance indicators (KPIs) such as Service Efficiency, Labor Performance and customer satisfaction scores.
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Safety and Compliance: Lead by example, ensuring strict adherence to safety protocols and PPE requirements. Conduct regular safety audits (Take 5’s, SWMS, Pre-start Checklists) through our Safety Management System, and ensure tools, equipment, and vehicles are well-maintained and compliant.
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Collaboration and Communication: Collaborate with the Parts and Sales departments to ensure the availability of required parts and facilitate smooth communication regarding customer needs. Coordinate with the Branch Manager and other departments to align service operations with overall business goals. Attend service management meetings and provide regular updates on department performance. Participate in customer clinics, field days and related promotional events.
About You:
3+ years of experience in Service Department operations. Qualifications in HV Diesel Mechanics or similar are essential. Strong ability to use Microsoft software applications, prior experience using JD applications is beneficial. Strong ability to communicate and lead effectively to individuals and groups. Familiar with John Deere and competitive products beneficial. Ability to analyse and interpret internal reports. Ability to work extended hours and weekends.
About Hutcheon and Pearce
Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the agricultural / lifestyle industry. As a leading provider of John Deere equipment, we’re committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.
Our team embodies four core values — Community, Innovation, Integrity, and Teamwork.
These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.
Hutcheon & Pearce has always been a proud family business.
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Are you looking for more information or need assistance applying?
Contact recruitment@hutcheonandpearce.com.au or call Tyler on 0428 668 748.
Apply today to experience the H&P difference! ?
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We understand that great people come from all walks of life. At Hutcheon and Pearce we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve.
Please contact recruitment@hutcheonandpearce.com.au if you would like an adjustment to assist you in your application.