Hutcheon and Pearce
Service Advisor
Full Time |??Griffith, NSW
Position Overview:
Partnering with the renowned John Deere lineup of agricultural machinery, you will play a pivotal role as the key liaison between our Hutcheon and Pearce Griffith branch and our customers, ensuring seamless maintenance and repairs for their equipment.
We are seeking a dedicated professional who thrives on building strong customer relationships and delivering outstanding service.
Why Join Us?
- Certified ‘Great Place to Work’ 24/25
- Industry Competitive Remuneration
- Participation in the monthly-paid Performance Bonus Scheme
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Staff discounts on John Deere parts, products, toys, and merchandise
- Receive staff gifts for Christmas & at our annual All Employee Meeting
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Make-up pay on top of government-funded paid parental leave for eligible employees, offering additional support during this important life event
- A commitment to a healthy work-life balance
- Annual uniform and PPE allowance
- Receive support to achieve your personal goals through our St George Bank Corporate Partnership Program; receive free financial education (buying a home, budgeting, retirement), discounted interest rates, and ‘Book a Banker’ workplace appointments.
- Access to Toyota Fleet Vehicle discounts
- Enjoy exclusive discounts and cashback offers through our ‘EH Work' App (retail, health, entertainment and wellbeing)
- Progress with ease via John Deere University Pathways, a dedicated Learning and Development Coordinator and Bi-Annual Performance Reviews
- Coaching, counselling and well-being support services through our EAP Provider; Assure
Responsibilities will include (but not limited to):
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Provide accurate and competitive quotations for service repair jobs, ensuring transparency and clarity for customers.
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Coordinate and manage customer job bookings, working closely with the Service Manager to optimise scheduling.
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Prepare and process warranty and product improvement claims, including calculating charges, submitting documentation, and following up with the Group Warranty Department for timely resolution.
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Review and refine Repair Order (RO) stories, identifying gaps and opportunities to support the Service Manager in final invoice approvals.
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Compile, analyse, and share key performance insights, tracking department efficiency and productivity to support continuous improvement.
As the successful applicant you will have:
- Excellent customer service skills
- Sound knowledge of accounting practices.
- Ability to use standard desktop applications such as Microsoft Office and Internet functions.
- Knowledge of office procedures, data entry, and spreadsheets.
- Good understanding of mechanical / technical terms is preferred.
- Qualifications as a mechanic preferred but not essential with experience.
- An energetic and can-do approach to your work
About Hutcheon and Pearce
Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW.
We proudly operate out of 20 locations and are committed to providing top-notch equipment, exceptional after-sales support, and outstanding customer service. Our team embodies four core values — Community, Innovation, Integrity, and Teamwork.
These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.
Hutcheon and Pearce has always been a proud family-owned business.
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Want more information?
Contact recruitment@hutcheonandpearce.com.au or call Tyler on 0428 668 748.
Resumes are considered upon submission.
Apply today to experience the H&P difference! ?
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At Hutcheon and Pearce, we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve.